Restoration Estimator Jobs

About The Position

Requirements

• Previous property damage restoration experience is required.
• Demonstrated restoration estimating experience, with 3+ years preferred.
• Strong working knowledge of both mitigation and reconstruction practices.
• Demonstrated experience estimating multiple types of restoration losses, including water, fire/smoke, mold, contents, reconstruction, storm, and roofing.
• High proficiency in Xactimate and Symbility.
• Experience communicating and negotiating directly with insurance adjusters, carrier representatives, TPAs, and estimate reviewers.
• Experience handling supplements, revisions, change orders, and estimate approvals.
• Ability to independently scope reconstruction and complex restoration losses onsite.
• Strong understanding of restoration documentation and the ability to identify missing or inadequate documentation.
• Strong computer and technology skills.
• Valid driver's license and insurable driving record.
• Ability to work full-time from our Downriver Detroit office and travel locally to job sites as needed.
• Highly organized, proactive, accountable, and comfortable taking ownership without needing someone else to manage their workload.
• Ability to manage multiple estimates, deadlines, supplements, and approvals simultaneously while maintaining accuracy and follow-through.
• Persistent and professional with carriers and reviewers, confident defending a legitimate and well-supported estimate, and capable of recognizing when a correction is appropriate.
• Ability to work independently without operating independently of the team.
• Comfortable working in a growing company where processes will continue to evolve and interested in helping build systems that make the entire organization more efficient.
• Communicates clearly, collaborates well with both field personnel and insurance professionals, follows through consistently, and takes responsibility for getting things across the finish line.
• Must be able to safely navigate residential and commercial loss sites, including properties under active restoration or reconstruction.
• Must be able to walk, stand, bend, crouch, and work in challenging positions as necessary.
• Must be able to climb ladders and inspect accessible building areas when appropriate.
• Must be able to navigate attics, crawlspaces, basements, and other areas necessary to evaluate a loss.
• Must be able to carry or use basic inspection, measuring, and documentation equipment.

Nice To Haves

• Experience with Docusketch is strongly preferred.
• Experience with Paul Davis, carrier programs, managed repair programs, RMS/Dash, Mitigate, or similar restoration management platforms is beneficial but can be taught.
• Industry certifications, including applicable IICRC certifications, are preferred.

Responsibilities

• Prepare accurate, complete, profitable, and defensible estimates for all types and levels of restoration work, including mitigation, reconstruction, water, fire and smoke, mold/remediation, contents, storm and wind, roofing, demolition, and related property damage.
• Determine if information provided by field teams is sufficient to produce and defend the estimate.
• Independently scope reconstruction projects, inspect complex losses, verify conditions, take measurements, identify materials, obtain documentation, and provide experienced eyes when the situation requires it.
• Write estimates using Xactimate and Symbility with an emphasis on accuracy, completeness, speed, and profitability.
• Create preliminary estimates when required and meet applicable carrier and program turnaround requirements.
• Complete internal QA and applicable estimate validation processes.
• Assemble and submit complete estimate packages with required supporting documentation.
• Communicate directly with insurance adjusters, carrier representatives, TPAs, reviewers, and other interested parties.
• Respond proactively to estimate reviews, questions, requested revisions, and documentation requests.
• Negotiate and defend legitimate scope, line items, pricing, and charges when appropriate.
• Recognize when a requested change is justified and when additional documentation or explanation should be provided instead.
• Own supplements and change orders throughout the life of the project.
• Follow estimates and supplements through final agreement and approval.
• Maintain clear documentation of estimating activity and communication.
• Provide Operations and Billing with a clean final handoff when the project is approved and ready to proceed or invoice.
• Help establish and continuously improve documentation standards, checklists, and workflows.
• Ensure the estimating file is complete by communicating directly with the appropriate technician, manager, or project team; requesting specific additional photos, measurements, documentation, or information; reviewing Docusketch data; or personally returning to the property when field verification is the most effective solution.
• Become fluent in the requirements of the programs we serve and ensure estimates meet applicable standards and deadlines, including fast-turnaround preliminary estimates when required.
• Work collaboratively and professionally with carrier partners while confidently supporting a complete, well-documented estimate.
• Help develop the systems, documentation standards, workflows, technology, and estimating processes that allow increasing volume to move through Estimating efficiently without sacrificing accuracy, profitability, or service.
• Communicate clearly when something isn't working and participate in building a better solution.
• Work closely with mitigation team, reconstruction team, coordinators, management, accounting, carrier partners, and other members of the Paul Davis network.
• Take ownership of assigned tasks and move them forward without waiting for others.
• Communicate clearly what is needed, who needs to provide it, and when it is needed.
• Surface problems early.
• Collaborate to solve inter-departmental process issues.
• Work as a team towards the common outcome of completing excellent work, documenting it correctly, getting it approved, invoicing it, and getting paid.
• Participate in continuous improvement of processes and responsibilities as the company grows.

Benefits

• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Performance-based bonus
• Paid training and professional development
• Company-supported industry education and certifications