Research Analyst Jobs

About The Position

Requirements

• Applicants must have (A) at least two (2) years of full-time, or equivalent part-time, administrative, professional or technical experience in work involving research, data analysis, compliance, records management or program administration, or (B) any equivalent combination of the required experience and the substitutions below.
• Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.
• A Bachelor's degree or higher in a related field may be substituted for the required experience.

Nice To Haves

• Knowledge of how to conduct research by retrieving information from electronic and hard files.
• Knowledge of basic administrative processes, practices, and procedures.
• Knowledge of laws, rules and regulations pertaining to records retention and the release of information.
• Ability to use information technology resources, formulas, and analytical tools to generate reports, letters, memoranda and related business documents.
• Ability to communicate effectively with colleagues, superiors and the public via oral and written means.
• Ability to show discretion and maintain the confidentiality of sensitive information.
• Ability to summarize how research and analytical information was obtained through summary statistics or visuals.

Responsibilities

• Processing and preparing responses to outside requests for information related to the MSP BWC Program, which includes court requests, subpoenas, agency requests, and FOIA and Massachusetts Public Record requests.
• Ensuring responses are provided in a timely fashion, adhere to state and federal statutes, and are recorded according to departmental protocol.
• Communicating with and providing good "customer service" to public or other records/video requestors.
• Collaborating with the MSP divisions to identify, review, and assemble responsive records/video.
• Identifying and redacting confidential, privileged, private, or exempt documents/video or parts thereof.
• Preparing draft response letters to requestors.
• Maintaining information in a systematic way and performing measures to substantiate compliance with the Public Records Law, MSP standards, and records retention requirements.
• Monitoring status of outstanding public or other records requests.
• Performs related duties as required.

Benefits

• Comprehensive Benefits
• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.
• We take pride in providing a work experience that supports you, your loved ones, and your future.
• Want the specifics? Explore our Employee Benefits and Rewards!