Receptionist Jobs

About The Position

Requirements

• High school diploma or GED required.
• Must be able to meet the public in a courteous and efficient manner under sometimes stressful situations.
• Should be familiar with general and clerical office routines, such as typing and filing.
• Knowledge of financial management systems, taking payments, posting payments, making accurate change, preparing banking deposits, account inquiry, and account reconciliation process.
• Ability to sit at a desk most of the working day and walk short distances.
• Needs dexterity, speed, and accuracy in handling job tasks.
• Ability to work efficiently and accurately in an atmosphere of frequent interruptions.
• Good, accurate arithmetic skills and the ability to follow through on work assignments.
• Ability to establish and maintain effective working relationships with co-workers, employees, and other department personnel.
• Knowledge and experience in computer operations.
• Ability to operate 10 key adding machine.
• Basic knowledge of Microsoft Office, Word and Excel.
• Ability to type a minimum of 40 words per minute.
• Must possess a current New Mexico Driver’s License or have ability to obtain.
• Must sit for extended periods of time, stand or walk as necessary.
• Must stretch, reach, or lift objects or materials that may be up to 25 pounds in weight.
• Must perform multiple tasks requiring manual dexterity at the same time.
• Must write legibly.
• Must hear, understand and respond to verbal information in person, by phone and by radio, including difficult to understand callers.
• Must speak clearly and concisely.
• Must see, read and understand written information and instructions.
• Must think and apply judgment, discretion, and initiative in accomplishing work.
• Must engage in interpersonal interactions and complaints that could be stressful or sensitive in nature.

Nice To Haves

• Two years of experience that is directly related to the duties and responsibilities specified is preferred.
• Bi-lingual preferred.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Limited travel – ability to travel for meetings and training may be required.
• Overnight travel may be required.

Responsibilities

• Takes citizen complaints and service requests and refers to appropriate department.
• Performs postage machine reports, refills, and reconciliation.
• Assists with the AMR records and meter readings.
• Resolves routine administrative problems and answers inquiries concerning activities and operations of Public Utilities Department departments; accepts, screens, and routes telephone calls.
• Provides information to callers as may be appropriate or required.
• Routine examination of transactions logged in accounting ledgers, reconciliation’s and status of individual water accounts.
• Billing, posting, handling and receipting monies for water, sewer, garbage and all other departments associated with the City, i.e. Municipal Court, Police Dept. Fire Department, Planning and Zoning, Library, P.A.T and others, making deposits, daily balancing of cash drawer, sending out late reminders, mailing water meter deposit refunds, and filing.
• Performs all tasks related to Utility billing to ensure accurate accounting records for receipts of City.
• Designs forms and reports pertaining to utilities as directed.
• Set up water/sewer taps and line locates.
• Runs errands as directed.
• Performs related tasks as assigned by the Utility Billing Supervisor or designee.
• Must have excellent customer service skills.

Benefits

• The City is an Equal Opportunity Employer and Drug Free Workplace.