Medical Front Desk Receptionist/Patient Experience Expert I
About The Position
CAN Community Health is now hiring a Medical Front Desk Receptionist/Patient Experience Expert I. This role is crucial in providing a welcoming first point of contact for patients and ensuring accurate patient registration, scheduling, and communication. The goal is to ensure patients experience timely, respectful, and coordinated access to care. The position represents CAN Community Health’s mission, vision, and values in all interactions and provides professional, confidential assistance to patients. The role involves accurately collecting, processing, and posting patient payments, verifying and updating patient insurance information, and explaining billing policies. It also ensures compliance with billing regulations and clinic policies, collaborates with the Revenue Cycle Management (RCM) Team, schedules and confirms appointments, and responds to patient inquiries. Additional duties include answering phones and managing patient paperwork. Please note that this job description is not exhaustive and duties may change.
Requirements
- High School Diploma or equivalent required
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver’s license.
- Must be able to pass a Level I and Level II Background check as required.
Responsibilities
- Represent CAN Community Health’s mission, vision, and values in all interactions
- Provide professional, confidential assistance to patients
- Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
- Verify and updated patient insurance information and eligibility during check-in
- Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
- Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
- Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
- Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
- Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
- Assist with other front desk duties including answering phones and managing patient paperwork.
Benefits
- Competitive pay
- Generous paid PTO and Sick time
- 11 Paid Company Holidays
- Paid training and certification support
- Health, dental, vision, with generous company contribution
- paid life and disability plans
- retirement plan with generous match of up to 8% of your contribution additional match of 1%.
- Tuition Reimbursement Plan
- Other voluntary plans are available to support you and your family
- Career growth opportunities in a supportive environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
