Front Desk Receptionist - Medical

Community Health Connections•Gardner, MA

2d•$19 - $23•Onsite

About The Position

Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC Fitchburg Medical department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening.

Requirements

High School Diploma or GED required
Evenings and weekend availability required
Computer skills for accurate data entry
Demonstrated interpersonal relationship skills
Demonstrated proficiency in reading, writing and speaking in English
Demonstrated ability to work in a fast paced, high telephone call volume office environment

Nice To Haves

Associate Degree in secretarial science or equivalent preferred
Bilingual in Spanish, is a plus
1-year similar work experience or in a medical office environment preferred
Knowledge of basic medical terminology preferred

Responsibilities

Receives and directs incoming patients
Reviews and updates patient information related to demographics and insurance
Follows established health center protocol for the check-in, encounter form production, and check-out
Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
Places reminder calls to patients with upcoming appointments
Follows established health center protocol for daily cash reconciliation
Schedules walk-in appointments, in collaboration with the Nurse of the Day
Schedules patient appointments according to established protocol
Provides coverage to Medical Records as needed
Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients