Receptionist Jobs in Fort Worth, TX

About The Position

Requirements

• High school diploma or equivalent.
• Proficient typing, filing, and general clerical skills.
• Strong verbal, written, and telephone communication skills with professional etiquette.
• Excellent interpersonal and customer service skills.
• Ability to maintain confidentiality, handle sensitive information, and remain calm and professional.
• Strong attention to detail, accuracy, and organizational skills.
• Problem-solving, decision-making, time-management, and multitasking abilities, including in fast-paced or noisy environments.
• Basic proficiency with computers, word processing programs, EMR systems, and medical management software.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Proficiency in reading, writing, and speaking English.
• Ability to meet the physical requirements, including frequent sitting, intermittent walking, occasional bending, stooping, and reaching, regular computer and office-material handling, and lifting up to 10 pounds regularly and 25 pounds occasionally.
• Prior experience in a medical office, healthcare administration, clerical support, customer service, or telecommunications environment is preferred.

Nice To Haves

• Bilingual English and Spanish ability.
• Experience with NextGen EMR systems.

Responsibilities

• Greet patients and visitors in a friendly, professional, and caring manner.
• Verify patient demographics and insurance information, and ensure required paperwork is completed and filed.
• Confirm primary, secondary, and tertiary insurance coverages are entered correctly and in the proper order.
• Receive encounter forms and calculate patient amounts due, including co-pays, deductibles, and outstanding balances.
• Process and record patient payments accurately and prepare and balance daily transaction reports.
• Verify that required pre-certifications or referrals have been obtained.
• Schedule and confirm follow-up appointments and clearly communicate instructions to patients.
• Answer telephone calls promptly and courteously, assisting patients, healthcare providers, and other offices as needed.
• Contact patients regarding missed appointments and assist with rescheduling.
• Maintain patient confidentiality in accordance with HIPAA and clinic policies.
• Support other office duties and collaborate with team members to ensure efficient operations.
• Travel to the Granbury office as required.
• Perform other duties as assigned.