Dog Daycare Receptionist

Dogtopia of Fort Worth Downtown • Fort Worth, TX

6h

About The Position

Dogtopia is hiring an energetic, organized, business-minded Front Desk Coordinator to serve as the first point of contact for customers at its dog daycare, boarding, and spa services business. The role works with customers and team members to provide a high standard of customer experience and satisfaction. Applicants should love dogs; after successfully completing training, employees may bring their own dog to work.

The position includes data entry, building and tracking relationships with pet parents, greeting visitors, answering questions, and helping maintain a safe and clean environment. The coordinator also supports customer service standards, front-desk organization, cleaning schedules, and responses to dogs with ongoing or minor behavior issues. Weekend and some holiday availability is required. Schedules listed are Monday through Friday, 6:15 a.m.–1:00 p.m. or 1:00 p.m.–7:30 p.m.; Saturday, 8:30 a.m.–5:30 p.m.; and Sunday, 1:30 p.m.–4:30 p.m. Pay starts at $13.00.

Requirements

• Be energetic, organized, and business-minded.
• Love dogs.
• Be available to work weekends and some holidays.

Responsibilities

• Perform data entry.
• Build lasting relationships with pet parents and track communications and relationships with them.
• Greet everyone entering or leaving Dogtopia.
• Understand and follow Dogtopia's guiding principles, or “Dogtopia-isms.”
• Work as part of a team to maintain a safe and clean environment for dogs.
• Maintain and update the cleaning schedule and hold oneself and the team accountable to Dogtopia's safety and cleaning standards.
• Proactively dismiss dogs with ongoing behavior issues and monitor action plans for dogs with minor issues.
• Keep the front-desk team area neat and organized.
• Model Dogtopia's “3 S's” (Smile, Story, Satisfaction) and uphold internal and external customer-service standards.
• Answer phones, emails, and questions from pet parents.
• Strive for high customer review ratings.
• Work with customers and team members to deliver a high standard of customer experience and satisfaction.

Benefits

• Employees may bring their dog to work after successfully completing training.
• Education in basic dog obedience and training.
• Fun, dynamic team culture.
• Career progression based on performance.
• Additional certification programs.
• Competitive wages with flexibility in scheduling.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed