Quality Manager Jobs

About The Position

Requirements

• 5+ years of leadership experience in HSEQ, HSSE, or Quality Assurance/Operations within solar, electrical, construction, or highly technical field service environments.
• Proven experience developing and implementing Quality Assurance (QA) programs, workmanship standards, and training mechanisms for distributed field forces.
• Strong working knowledge of US electrical codes/OSHA standards and a demonstrated ability to learn, apply, and audit international regulatory frameworks (e.g., Australia).
• Experience conducting root-cause analysis (RCA) for both safety incidents and complex technical/workmanship failures.
• Strong experience using Field Service Management (FSM) data to build dashboards and report on performance trends (like callbacks and compliance scores) to executive leadership

Nice To Haves

• Lean, Six Sigma (Green/Black Belt), or ISO 9001 Quality Management System training.
• Experience scaling HSEQ frameworks as an organization grows from a single-country footprint to a global multi-market service provider.
• Deep understanding of residential and commercial PV systems, inverter troubleshooting, and energy storage systems.
• Experience managing and scoring quality, SLAs, and safety compliance across a large third-party partner network.

Responsibilities

• Develop, implement, and maintain a unified Health, Safety, Environment, and Quality program that covers worker safety, job site practices, PPE, and environmental considerations across multiple international jurisdictions.
• Establish clear, standardized technical requirements for solar and storage repairs. Develop and implement post-repair validation processes to ensure all work is structurally sound, electrically compliant, and addresses the root cause of the system failure.
• Define and champion professional conduct, communication, and onsite behavior standards for technicians representing our brand. Audit and improve customer touchpoints to ensure a seamless, high-satisfaction field service experience.
• Establish clear safety and quality requirements, including "Stop-Work Authority" and "Quality Correction" protocols for both internal employees and third-party contractors.
• Ensure all field activities and workmanship meet or exceed local building codes, electrical standards, and national regulations (e.g., OSHA and NEC in the US, Safe Work Australia, AS/NZS 3000, and equivalent European/Latin American standards).
• Maintain a centralized, audit-ready library of all HSE policies, Quality Assurance (QA) checklists, SOPs, and technical repair instructions. Support the review of client Master Service Agreements (MSAs), safety exhibits, and quality SLAs.
• Serve as the global point of contact for safety incidents and major quality/workmanship failures. Lead root-cause analysis (RCA) on field failures, coordinate corrective and preventive actions (CAPA), and implement updates to prevent repeat issues.
• Develop, track, and report on global safety and quality metrics (e.g., leading/lagging safety indicators, First-Time Fix Rate, dispatch callbacks, and customer satisfaction/NPS). Use these data insights to shift the organization from reactive troubleshooting to preventive risk and quality management.
• Partner cross-functionally with Legal, Operations, Partner Management, and Client Success to seamlessly integrate safety and quality metrics into day-to-day operations and service delivery workflows.

Benefits

• family medical
• dental
• vision
• disability
• 401(k) administration
• 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year
• four-week paid sabbatical leave after four years
• monthly health insurance premiums
• bonuses
• long-term stock options
• up to $500 in annual learning reimbursement for courses, certifications, or conferences