Program Manager Jobs

About The Position

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field; equivalent relevant experience may be considered.
• Minimum of five years of relevant experience, including at least two years in a supervisory or program-management role.
• Strong leadership, communication, organizational, problem-solving, and follow-through skills.
• Ability to manage multiple programs, staff, priorities, and deadlines effectively.
• Valid driver's license, reliable transportation, and willingness to travel between program locations and community events.

Nice To Haves

• Management experience with a Maryland DDA-licensed provider.
• Knowledge of DDA regulations, Person-Centered Planning, incident reporting, and residential and community-based services.
• Experience working with CCS, referral partners, and community outreach initiatives.
• Experience overseeing multiple programs and supporting program growth.

Responsibilities

• Oversee daily operations across all agency programs, ensuring safe, effective, and person-centered service delivery.
• Supervise and support Program Coordinators, House Managers, the CDS/Employment Services Coordinator, and other designated program leads.
• Monitor staffing, scheduling, service documentation, Person-Centered Plan implementation, and overall program performance.
• Ensure reportable incidents are properly documented, escalated, reported within required timeframes, and followed through to resolution.
• Conduct regular visits to residential homes and program sites to monitor service quality, staff performance, and compliance.
• Build and maintain strong relationships with CCS, families, guardians, referral sources, and community organizations.
• Represent the agency at Transitioning Youth (TY) fairs, resource fairs, provider meetings, and community outreach events to promote services and increase referrals.
• Collaborate with the admissions team to coordinate referrals, intake meetings, tours, and new admissions while considering program capacity.
• Work closely with Quality Assurance and executive leadership to address incidents, compliance concerns, corrective actions, and operational challenges.
• Provide regular updates to executive leadership on program performance, staffing, referrals, growth opportunities, and unresolved concerns.
• Participate in management on-call responsibilities and respond to urgent operational matters, including evenings and weekends, as needed.

Benefits

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off