Technical Program Manager - Customer Milestones Delivery

Pronto • San Francisco, CA

2d • $122,000 - $151,000 • Onsite

About The Position

The Customer Milestones Delivery TPM owns a single tracked calendar of every customer-facing commitment across Pronto's active deployments, and is the one consistent voice when a date is at risk or has to move. This role replaces scattered trackers and inconsistent communication with one owner, one calendar, and one voice.

Requirements

• External or customer-facing program management experience — has personally owned a hard conversation about a slipped date with a paying customer.
• Rigor to build and maintain a live tracking system across several concurrent sites without letting it go stale.
• Proactive by default: flags risk before being asked, rather than only status-reporting after the fact.
• Strong written and verbal communication, comfortable being the consistent point of contact on sensitive timeline conversations.

Nice To Haves

• Experience in a deployment, customer success, or delivery role for a hardware or field-deployed technology product.
• Experience with autonomous vehicle, robotics, or heavy industrial equipment customer programs.
• Familiarity with Linear or a similar tool for pulling execution status directly from delivery teams.

Responsibilities

• Build and maintain a single tracked calendar of every customer-facing date across all active sites — kickoff, go-live, ramp milestones, contractual deadlines — replacing the scattered trackers in use today.
• Keep the calendar current by pulling status directly from the teams executing against each date, not by waiting for it to be reported.
• Flag a date at risk before it slips, based on leading indicators from execution teams, not after the customer has already noticed.
• Build the judgment to tell a normal schedule variance from a real risk, so early warnings carry weight instead of becoming noise.
• Be the one consistent voice on customer timeline changes, so a customer hears about a slipped or moved date the same way, from the same source, every time.
• Own the hard conversation when a date has to move: what changed, why, and the new commitment — rather than leaving it to whichever team is in the room.
• Coordinate with Sales, Deployment, and Customer Success so the message a customer hears matches what internal teams actually believe will happen.

Benefits

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre-Tax Commuter Benefit Plan
• Team lunch in our SoMa office every Tuesday and Thursday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed