Program Manager Jobs

About The Position

Requirements

• An incumbent in this position who has graduated from an accredited college with a BA in Occupational Therapy, Physical Therapy, Speech/Language Pathology, Social Work, Recreation, Art, Dance, Music, Physical Education, Nutrition, Sociology, Special Education, Rehabilitation Counseling, or Psychology AND possesses at least one year of experience working with individuals with developmental disabilities or brain injuries.
• High School diploma or equivalent required with two-three years in the Human Services or related field.
• Prior management experience and a strong desire to work with neurologically-challenged individuals.
• Brain Injury/BIS Day Treatment Program Managers are required to achieve certification from the American Academy for the Certification of Brain Injury Specialists (AACBIS) within the first 18 months of employment, and maintain ongoing annual certification requirements.

Nice To Haves

• BA in a related field plus one year of related experience preferred.

Responsibilities

• Provides supervision and oversight to direct reports within direct areas of responsibility:
• Manages the overall operations, activities, and overall environment of the program site within direct areas of responsibility and for all shifts, if applicable:
• Working in conjunction with program management and the Human Resources Department, actively participates in the applicant hiring and termination process. Interviews and screens applicants to identify qualified candidates, appropriately explains job content and performance expectations to applicants, and provides hiring and termination recommendations.
• Aids in the resolution of problematic, more sensitive, or more complicated situations while actively encouraging the independence of the person served within his/her abilities. Exercises appropriate judgment in addressing specific situations. Responds with immediate, effective solutions and/or promptly notifies program management.
• Completes daily, monthly, and quarterly paperwork; e.g., monthly summaries, risk management reports, Outcome Measurement Systems (OMS) reports, inspection checklists, attendance and billing records (where applicable) etc., for submission to program management and to ensure compliance with all applicable regulations and accreditation standards.
• Reviews required paperwork completed by direct reports for accuracy and submits to program management in accordance with established timeframes. Ensures the maintenance of all documentation as required by state regulations and as determined by program management and/or Nursing Department for the assigned site; e.g., daily logs, monthly progress reports, daily goal reports, assessments, daily financial transactions, Medical Administration Records, behavioral data sheets, internal reports, etc., as applicable within specific program site.
• Within area of responsibility (and working with Nursing Department, where applicable), ensures the overall integrity of behavior and/or medical records and files for persons served; i.e., files are complete, accurate, and up-to-date, for timely review by internal and external auditors, insurance companies, etc.
• Develops, coordinates, and monitors the IPP, IDT and/or TDT process. Ensures the timely implementation of appropriate treatment plans for each person served within specific program site.
• If applicable, evaluates prospective persons served at screening meetings and recommends appropriate staffing levels to ensure a maximum level of individual care.
• Within area of responsibility, reviews consults from medical and therapeutic consultants for persons served, ensures implementation of care plan and adherence to medical orders, etc.
• Actively participates in special projects related to behavioral treatment, clinical outcome, and research activities, as necessary or as required.
• Actively participates in the development and implementation of performance improvement systems for assigned program site to ensure an overall efficient and cost-effective operation.
• Maintains effective communications with persons served, parents, guardians, other family members, healthcare personnel, own manager and coworkers across programs and functions, neighbors, surrounding communities, etc. Operates in accordance with the Confirmation of Understanding or Plan of Care for each person served regarding programs and treatment, healthcare, religious and sexual preferences (if applicable), ethnic and cultural support, recreational and socialization activities, physical fitness and healthy living, family visits and involvement, and disagreements and grievances.
• Serves as an advocate on behalf of persons served in a variety of situations.
• Monitors the usage of transportation vehicles assigned to specific program site. Ensures the ongoing routine maintenance and cleanliness of assigned vehicles through the daily completion and review of logs.
• Follows state-approved emergency procedures and Bancroft-approved crisis intervention techniques for each person served at specific Program site.
• Serves as a role model to persons served by projecting a positive self-image of professionalism, appearance, courtesy, conduct, honesty, fairness, confidentiality, personal integrity, and a respect for the fundamental rights, dignity, and privacy of others.
• Provides direct care to persons served at specific program site, as necessary.
• Performs other related management duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by program needs.
• Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations.
• Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements.
• Maintains effective verbal and written communications with colleagues, those served, and their family members and/or guardians when applicable.
• Willingly and effectively cooperates with Bancroft, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other licensing or state agency or local municipalities in any inspections and investigations, upon request.
• Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons, threats, bullying or intimidation.
• Reports any violations to the appropriate individual as soon as the incident occurs.
• Maintains levels of supervision as defined in behavior plans; e.g., Individual Program Plan (IPP), Individual Rehabilitation Plan (IRP), Individual Education Plan (IEP), Individual Service Plan (ISP), etc., when applicable.
• Demonstrates Bancroft’s core values of RESPECT in the performance of position responsibilities.