Senior Transportation Planner
Los Angeles County Metropolitan Transportation Authority • Los Angeles, CA5d • Onsite
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Senior Transportation Planner (Tap)
Los Angeles County Metropolitan Transportation Authority•Los Angeles, CA
•Onsite
About The Position
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. This position performs senior-level technical planning, programming, or project support and performs a range of functions in an assigned organizational unit. This position is responsible for processing fare transfer, refund requests, and supporting core programs such as GO TAP, STAP, and UPass. The ideal candidate will possess extensive knowledge of TAP business rules, the NextFare Automated Fare Collection (AFC) system, and the Salesforce Customer Relationship Management (CRM) platform.
Requirements
- Bachelor's Degree in Urban or Transportation Planning, Engineering (Civil, Transportation, Structural, Industrial, Mechanical, Architecture, etc.), Business, Public Administration, Political Science, Urban Design, Public Policy, Finance, or a related field
- Three years of relevant experience in transportation planning, project management, urban design, transportation system design and research, travel simulation and demand modeling, transportation finance, operations planning, or other related area
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Nice To Haves
- Master's Degree in a related field
- Experience utilizing customer relationship management (CRM) software, such as Salesforce, to troubleshoot patron issues and respond to transit agency inquiries
- Experience operating and navigating Automated Fare Collection (AFC) systems, such as NextFare and TAP, to manage customer transactions, transit passes, or account adjustments
- Experience performing transactional financial processes, including evaluating and processing fare refund requests
- Experience testing of new transit software technology and fare structures
Responsibilities
- Supports analysis, both quantitative and qualitative, of transportation projects, programs, and policies
- Prepares specific components of scopes of work, financial plans, schedules, contracts, and agreements
- Schedules and coordinates meetings with Metro departments and external parties
- Participates in meetings with Metro staff, community organizations, cities, and other public agencies
- Assists in negotiations and execution of various agreements
- Manages small, single-site or region-wide projects or funding programs; manages small consultant contracts or assists with the management of large contracts
- Manages project schedules, budgets, tasks, and assigned activities
- Conducts analyses and makes policy recommendations
- Provides technical guidance to local jurisdictions and outside agencies on Metro programs
- Assists in evaluating the costs, benefits, and risks associated with various plans, programs, and projects
- Prepares and delivers reports, presentations, and correspondence
- Coordinates with other Metro departments on programs and projects
- Applies, develops, and implements statistical analysis procedures
- May be required to perform other related job duties
Benefits
- Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
- Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability.
- Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
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