Planner Jobs

About The Position

Requirements

• Minimum Education: High School Degree/GED
• Minimum Years of Experience: one (1) year Hospitality related experience
• Management Experience: None
• Additional Requirements: 0% travel
• Writing-Communicating effectively in writing as appropriate for the needs of the audience.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
• Creativity- The ability to come up with creative ways to solve a problem.
• Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment
• Building Trust- Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one’s intentions and those of the organization.
• Communication- Skilled at clearly conveying information and ideas.
• Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
• Empathy- Ability to engage with Team Members through direct and meaningful interactions, leading by example
• High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
• Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
• Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills.

Nice To Haves

• CMP certification
• Bachelor’s Degree

Responsibilities

• Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
• Directly serve on site group and catering customers in a proactive manner.
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs
• Regular attendance