Phone Operator Jobs

About The Position

Requirements

• High school diploma or equivalent certification.
• Five (5) years of experience dispatching and logging calls in an incident ticketing/tracking system
• OR
• Associates Degree in information technology or related electronics field.
• Equivalent combination of education and/or experience may be accepted.
• Customer Service
• Problem Solving/Analysis
• Regular and Predictable Attendance
• Communication Proficiency
• Reliability
• Flexibility
• Time Management
• Attention to Detail
• Technical Innovation

Responsibilities

• Operates diagnostic consoles for the communications and electronic networks.
• Responsible for system start-up according to established procedures, switching to back-up elements in the event of hardware failures, replying to console messages, requiring intervention, etc.
• Identifies malfunctions in the network operation according to standard operational criteria/procedures to determine probable cause of problem.
• Resolves operational problems, including, but not limited to: instructing terminal/phone operator in proper procedures, notifying communications companies to investigate communication problems, contacting appropriate personnel to resolve hardware and system software problems.
• Executes recovery/restart procedures for restoring the teleprocessing monitor and network.
• Uses various hardware and software tools to monitor the networks in order to prevent any possible outages and maintains network performance.
• Assists in troubleshooting communications networks and related Internet of Things (IoT) devices.
• Maintains records and logs of all network failures, problems, resolutions and maintenance incident reports.
• Coordinates maintenance activities for all electronic equipment owned and operated by the PTC.
• Installs cables and analog jacks and other data equipment.
• Maintains two-way radio consoles in the PTC Traffic Operations Center.
• Works extended hours, on call 24/7, to assist in the management of normal and emergency operations.
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.