Phone Operator - Savannah, GA

Optim•Savannah, GA

1d•Onsite

About The Position

Optim Orthopedics is seeking a full-time Phone Operator for our Savannah location. This role involves managing incoming calls, greeting patients and visitors, and ensuring efficient communication within the practice.

Requirements

Promptly answer all incoming calls within 3 rings in a professional and efficient manner.
Use a tone that conveys warmth, empathy, and patience.
Promptly and accurately transfer and direct all incoming calls.
Demonstrate a courteous, friendly, and professional demeanor.
Illustrate efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
Accurately enter all patient demographics and insurance information into the system as required if providing coverage.
Maintain a professional demeanor even when callers are upset.
Prevent, calm, or defuse irate callers and patients by working with them to properly identify their concerns and direct the call appropriately.
Use proper discretion and judgment when contacting a supervisor if necessary.
Provide directions and general information to patients to include the required script for their appointment and provider protocols.
Maintain a high level of confidentiality when servicing patients.
Perform routine and some non-routine, continuous work involved with the operation of telephone call center.
Must have adequate hearing to answer phone and speak with patients in a clear and professional tone and manner.
Maintain a knowledge of the practice “phone tree” therefore transferring calls appropriately.

Nice To Haves

May be required to work flexible hours and some weekends.

Responsibilities

Promptly answer all incoming calls within 3 rings in a professional and efficient manner, using a tone that conveys warmth, empathy, and patience.
Promptly and accurately transfer and direct all incoming calls.
Greet patients, visitors, and vendors courteously, friendly, and professionally while answering and routing phone calls.
Respond to patient and doctor inquiries efficiently and in a timely manner.
Accurately enter all patient demographics and insurance information into the system as required if providing coverage.
Maintain a professional demeanor even when callers are upset.
Prevent, calm, or defuse irate callers and patients by working with them to properly identify their concerns and direct the call appropriately.
Use proper discretion and judgment when contacting a supervisor if necessary.
Provide directions and general information to patients, including the required script for their appointment and provider protocols.
Maintain a high level of confidentiality when servicing patients.
Perform routine and some non-routine, continuous work involved with the operation of a telephone call center.
Maintain adequate hearing to answer the phone and speak with patients in a clear and professional tone and manner.
Maintain knowledge of the practice “phone tree” to transfer calls appropriately.
May be required to work flexible hours and some weekends.
Maintain area of special assignment.
Perform other duties as assigned.