Practice Assistant (Savannah, GA)

Geode Health of Texas•Savannah, GA

6d•Onsite

About The Position

Geode Health is recruiting a Practice Assistant for its Savannah, Georgia office. The Practice Assistant is a key member of the office and an important first point of contact for patients. This multi-skilled role supports administrative and clinical operations at a fast-paced outpatient mental health practice, helping create a seamless experience for patients and providers. The role manages front-office activities, supports providers, coordinates patient needs, and helps ensure the office operates efficiently. The successful candidate will be passionate about Geode Health’s mission to make mental healthcare more accessible, affordable, and effective. The role includes welcoming and assisting patients, managing appointment schedules, supporting check-in and check-out, coordinating intake and follow-up needs, maintaining secure patient records, assisting providers and clinical staff with administrative workflows, and collecting patient payments. The Practice Assistant must maintain confidentiality, follow HIPAA and organizational standards, and follow safety and emergency procedures, including assisting during crisis situations.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation.
Ability to serve the existing patient population.
Self-starter with strong time-management skills.
Comfort learning new technology platforms and systems.

Nice To Haves

At least 1 year of medical office or healthcare experience.
Mental health or outpatient clinical experience.
Associate or bachelor’s degree.
Passion for improving the mental healthcare experience and Geode Health’s mission.
Organized, dependable, and able to take ownership in a fast-paced environment.
Strong communication and ability to work well with patients, providers, and team members.
Flexible, team-oriented, and willing to take on tasks wherever needed.

Responsibilities

Serve as a welcoming and comforting first point of contact for patients and provide exceptional, compassionate customer service.
Respond to patient questions, concerns, and requests in person, by phone, text, through the EMR (Athena), and electronically.
Help create a positive environment that allows providers to focus on delivering high-quality patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support patient check-in and check-out and ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate, secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and support day-to-day clinical and administrative workflows.
Collect payment for services and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies and assist patients with questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.