Valet Supervisor - Savannah, GA

Parking Management Company•Savannah, GA

13h•$7 - $15•Onsite

About The Position

The Valet Supervisor, also identified as Guest Service Coordinator, supports valet operations by coordinating vehicle flow, delivering exceptional guest service, and assisting with staff management. The role helps ensure smooth and efficient daily operations, safety, guest satisfaction, and adherence to PMC service standards. The position works on-site at assigned accounts for 40 or more hours and reports directly to the Account Manager. It is hourly and non-exempt, with tip opportunities; rates vary by market and tips depend on service performance and customer interactions. The posting also lists the schedule as full time/part-time. The work involves collaboration with teams, vendors, and clients on-site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities. Employees may be required to use personal cell phones for work-related communication and applications; reimbursement follows company policy. Physical demands may include extended standing and walking, lifting moderate weights when necessary, and vision abilities needed for on-site awareness and safety. PMC offers benefits subject to eligibility and provides paid training, paid time off, tuition assistance, leadership development, and other compensation and benefits. Employment is at will, with a 120-day introductory period. The role is classified as non-exempt and is eligible for overtime pay for hours worked beyond 40 in a workweek, in accordance with applicable law.

Requirements

High school diploma or GED.
At least one year of previous supervisory and related customer service or hospitality experience is preferred.
A valid driver’s license and reliable transportation are required.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Provide professional communication, active listening, and personalized guest assistance.
Follow instructions and work schedules; adapt to changing environments and competing demands; handle unexpected situations with flexibility and professionalism.
Adhere to safety procedures and take appropriate action when needed.
May be required to use a personal cell phone for work-related communication and applications; reimbursement follows company policy.
Ability to meet the role’s physical demands, which may include extended standing and walking and lifting moderate weights when necessary.

Nice To Haves

Management or leadership-related training, certifications, or business education is preferred.
One year of supervisory and related customer service or hospitality experience is preferred.

Responsibilities

Assist the Guest Service Manager in overseeing daily valet operations and staff performance.
Address guest questions, concerns, service issues, and claims professionally and resolve them promptly and effectively while anticipating guest needs.
Verify associates are in full uniform and meet grooming standards before clocking in; monitor attendance and adherence to break and shift times.
Lead daily pre-shift meetings, communicate updates, maintain communication with the Account/City Manager, and encourage teamwork and a positive work environment.
Set up and break down valet equipment and staging areas, and ensure supplies are stocked and ready.
Oversee tip handling, including shift cuts and reporting; support managers in reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
Supervise safe key handling and vehicle management, submit incident reports promptly, and maintain a safe environment for guests and associates.
Foster a team-oriented culture focused on guest service, accountability, safety, and operational excellence.
Perform other tasks as needed to support operational and financial goals, adapt to changing business needs, attend staff meetings, and complete required training modules on time.
Follow company policies and procedures; use and maintain equipment properly, report unsafe conditions, and complete tasks dependably and on schedule.
Engage staff in decision-making and improvement efforts, provide regular feedback, encourage skill development, and continuously improve processes and services.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate, in accordance with applicable law.
Tip opportunities; tips are based on service performance and customer interactions.