Practice Assistant (Savannah, GA)

Geode Health•Savannah, GA

7d•$20 - $23•Onsite

About The Position

Geode Health is hiring a Practice Assistant for its Savannah, Georgia office. This role is a key member of an outpatient mental health practice, serving as a first point of contact for patients and supporting both administrative and clinical operations. The Practice Assistant helps create a seamless experience for patients and providers, manages front-office activities, coordinates patient needs, and helps ensure the office operates efficiently. The position includes welcoming and assisting patients, managing appointments and patient communications, coordinating intake and follow-up, maintaining secure records, supporting providers and clinical staff, and handling collections. The Practice Assistant must protect patient confidentiality, follow HIPAA and organizational policies, and follow safety and emergency procedures. Geode provides training and support in areas including mental health, patient experience, billing and collections, compliance, its EMR, and other systems.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; serving the existing patient population by phone is a firm expectation.
Able to learn new technology platforms and systems.
Organized, dependable, and able to take ownership in a fast-paced environment.
Flexible and team-oriented, and willing to take on tasks wherever needed.
Strong time-management skills and a self-starter, go-getter approach.

Nice To Haves

At least 1 year of medical office or healthcare experience preferred.
Mental health or outpatient clinical experience preferred.
Associate or bachelor's degree preferred.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service.
Respond to patient questions, concerns, and requests in person, by phone, text, through the Athena EMR, and electronically.
Help create a positive office environment that allows providers to focus on patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support patient check-in and check-out and ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication among patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
Collect and accurately document copays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations according to established policies and answer patient questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.