Valet Supervisor - Savannah, GA

Parking Management•Savannah, GA

3d•Onsite

About The Position

The Valet Supervisor, also referred to as Guest Service Coordinator, supports valet operations by coordinating vehicle flow, delivering exceptional guest service, and assisting with staff management. The role helps ensure a seamless guest experience, efficient and safe daily operations, and compliance with PMC service standards. The position works 40 or more hours on-site at assigned accounts and reports directly to the Account Manager. The supervisor assists with daily operational oversight, responds to guest questions and service issues, supports staff performance and development, and promotes a positive, accountable team environment. Duties also include monitoring appearance and attendance, leading pre-shift meetings, preparing equipment and supplies, overseeing tip handling, supporting payroll review, and maintaining safe vehicle and key-handling practices. The position may also involve computer and phone use, outdoor activity near parking facilities, and use of a personal cell phone for work communications under company policy. This is a non-exempt hourly position with tip opportunities. The posting states full-time/part-time status; it also describes a schedule of 40+ hours on-site. Employees are eligible for overtime pay for hours worked beyond 40 in a workweek, subject to applicable laws. A 120-day introductory period applies, and employment is at will.

Requirements

High school diploma or GED.
At least one year of previous supervisory and related customer service or hospitality experience is preferred.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Professional communication, active listening, and the ability to provide personalized guest assistance.
Ability to adapt to changing work environments, manage competing demands, and handle unexpected situations professionally.
Dependability, timely task completion, adherence to work schedules and safety procedures, and proper equipment use.
Ability to work 40 or more hours on-site at assigned accounts, as stated in the schedule section.

Nice To Haves

Management, leadership-related training, certifications, or business education.

Responsibilities

Assist the Guest Service Manager with daily valet operations and staff performance.
Address guest questions, concerns, service issues, and claims professionally and promptly, while anticipating guest needs.
Verify associates meet uniform and grooming standards; monitor attendance and adherence to break and shift times.
Lead daily pre-shift meetings, communicate updates, coordinate with the Account/City Manager, and encourage teamwork.
Set up and break down valet equipment and staging areas, and ensure supplies are stocked and ready.
Oversee tip handling, including shift cuts and reporting, and support managers in reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
Supervise safe key handling and vehicle management, submit incident reports promptly, and maintain a safe environment for guests and associates.
Foster a team-oriented culture focused on guest service, accountability, safety, and operational excellence.
Perform other tasks needed to support operational and financial goals, adapting to changing business needs.
Attend staff meetings and complete required training modules on time.
Provide regular feedback, support staff skill development, and engage staff in decision-making and improvement efforts.
Follow company policies and procedures; report unsafe conditions and properly use and maintain equipment.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Life insurance and critical illness supplemental insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Tip opportunities; tips are based on service performance and customer interactions.
Overtime pay for hours worked beyond 40 in a workweek, in accordance with applicable laws.