Seasonal Festival of Lights PBX Phone Operator

Pyramid Global Hospitality•Riverside, CA

62d•Onsite

About The Position

The Mission Inn Hotel & Spa is seeking an enthusiastic, dependable, and service-oriented individual to join our team as Seasonal Festival of Lights PBX Phone Operator for the Annual Festival of Lights celebration. This seasonal position plays an important role in helping create a memorable and welcoming experience for our guests and visitors throughout the holiday season. The ideal candidate will take pride in their work, demonstrate professionalism, work well with others, and be prepared to contribute to the successful operation of this special annual event. As part of the Festival of Lights team, you will have the opportunity to work in a unique and exciting environment while supporting the traditions, guest experiences, and seasonal activities that make this celebration so special at The Mission Inn Hotel & Spa. We are looking for highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

Requirements

High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Answer incoming calls within 3 rings and direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
Dispatch all guest calls through radios or devices to the appropriate departments.
Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.
Obtain updated information daily on resort events and be able to accurately answer inquiries about these events.
Operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.
Log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name).
Follow up with all guest calls and complaints (using guests name).
Perform concierge duties including restaurant reservations, resort activities, off property attractions.
Log and store all guest packages following all procedures.
Maintain the PBX area in a neat and orderly manner.
Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.