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Pharmacy Technician

WESTERN WAYNE FAMILY HEALTH CENTERS•Inkster, MI

About The Position

The Pharmacy Technician supports efficient service at the Western Wayne Family Health Center pharmacy under the direct supervision of a licensed pharmacist. The role includes receiving prescription orders, preparing prescriptions for pharmacist dispensing, collecting co-pays, verifying insurance, updating patient charts, responding to patient questions and calls, and completing other duties assigned by the Pharmacist. The Pharmacy Technician maintains prescription and provider-order records; sorts, stocks, labels, and monitors medications; responds to patient and healthcare-provider requests, referring inquiries to the Pharmacist; bills insurance carriers; and follows applicable safety, infection-control, Medicare, Medicaid, and HIPAA requirements. The role also supports clinic-wide customer relations, teamwork, continuous improvement, communication, and self-management responsibilities. Weekend and alternate-shift work may be needed.

Requirements

  • High school diploma or equivalent.
  • Active Pharmacy Technician license in the State of Michigan.
  • Knowledge of general healthcare and pharmacy processes and procedures.
  • Knowledge of insurance plans and government programs and how to verify patient coverage.
  • Experience using common computer software, including Microsoft Office and Outlook, and healthcare or pharmacy software for patient data and files.
  • Customer-focused service skills.
  • Ability to work in a complex work environment.
  • Ability to maintain confidentiality and appropriate workplace relationships.
  • Knowledge of organizational policies and procedures.
  • Knowledge of computerized medical charting.
  • Initiative, sound judgment, problem-solving, and decision-making skills.
  • Ability to develop and maintain effective relationships with patients, customers, and staff.

Nice To Haves

  • One year of experience as a Pharmacy Technician is preferred.

Responsibilities

  • Assemble, stock, and prepare prescriptions for dispensing by the Pharmacist.
  • Record and file prescriptions and provider orders.
  • Sort, stock, and label medications and monitor inventory.
  • Respond to requests from patients and healthcare providers, referring inquiries to the Pharmacist.
  • Bill patient insurance carriers and collect co-pays by cash, check, or credit card.
  • Follow rules, regulations, procedures, and infection-control protocols to help maintain a clean and safe pharmacy.
  • Comply with Medicare, Medicaid, and HIPAA regulations.
  • Perform other duties as determined by the Pharmacist.
  • Treat patients, guests, physicians, and coworkers with care, courtesy, and respect; respond promptly to customer requests and clinic communications.
  • Work cooperatively within the department and across other areas, assist others, and address issues with other departments.
  • Suggest and implement improvements, complete assignments effectively, evaluate personal performance, and pursue professional growth.
  • Attend and participate in in-services, continuing education programs, and departmental meetings.
  • Keep appropriate people informed and communicate clearly, tactfully, and with respect for confidentiality and privacy.
  • Present a positive image of the organization, carry out assignments with little direction, be punctual, maintain confidentiality, and provide proper notification of absences or tardiness.
  • Work weekends and shifts when necessary.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability (STD)
  • Long-term disability (LTD)
  • Flexible Spending Account
  • 403B retirement plan
  • 14 paid holidays
  • Competitive compensation package
  • Monday–Friday schedule and lifestyle/quality-of-life offering

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