Pharmacy Technician

WESTERN WAYNE FAMILY HEALTH CENTERS•Inkster, MI

About The Position

The Pharmacy Technician supports efficient service at the Western Wayne Family Health Center pharmacy under the direct supervision of a licensed pharmacist. The role includes receiving prescription orders, preparing prescriptions for pharmacist dispensing, collecting co-pays, verifying insurance, updating patient charts, responding to patient questions and calls, and completing other duties assigned by the Pharmacist. The Pharmacy Technician maintains prescription and provider-order records; sorts, stocks, labels, and monitors medications; responds to patient and healthcare-provider requests, referring inquiries to the Pharmacist; bills insurance carriers; and follows applicable safety, infection-control, Medicare, Medicaid, and HIPAA requirements. The role also supports clinic-wide customer relations, teamwork, continuous improvement, communication, and self-management responsibilities. Weekend and alternate-shift work may be needed.

Requirements

High school diploma or equivalent.
Active Pharmacy Technician license in the State of Michigan.
Knowledge of general healthcare and pharmacy processes and procedures.
Knowledge of insurance plans and government programs and how to verify patient coverage.
Experience using common computer software, including Microsoft Office and Outlook, and healthcare or pharmacy software for patient data and files.
Customer-focused service skills.
Ability to work in a complex work environment.
Ability to maintain confidentiality and appropriate workplace relationships.
Knowledge of organizational policies and procedures.
Knowledge of computerized medical charting.
Initiative, sound judgment, problem-solving, and decision-making skills.
Ability to develop and maintain effective relationships with patients, customers, and staff.

Nice To Haves

One year of experience as a Pharmacy Technician is preferred.

Responsibilities

Assemble, stock, and prepare prescriptions for dispensing by the Pharmacist.
Record and file prescriptions and provider orders.
Sort, stock, and label medications and monitor inventory.
Respond to requests from patients and healthcare providers, referring inquiries to the Pharmacist.
Bill patient insurance carriers and collect co-pays by cash, check, or credit card.
Follow rules, regulations, procedures, and infection-control protocols to help maintain a clean and safe pharmacy.
Comply with Medicare, Medicaid, and HIPAA regulations.
Perform other duties as determined by the Pharmacist.
Treat patients, guests, physicians, and coworkers with care, courtesy, and respect; respond promptly to customer requests and clinic communications.
Work cooperatively within the department and across other areas, assist others, and address issues with other departments.
Suggest and implement improvements, complete assignments effectively, evaluate personal performance, and pursue professional growth.
Attend and participate in in-services, continuing education programs, and departmental meetings.
Keep appropriate people informed and communicate clearly, tactfully, and with respect for confidentiality and privacy.
Present a positive image of the organization, carry out assignments with little direction, be punctual, maintain confidentiality, and provide proper notification of absences or tardiness.
Work weekends and shifts when necessary.