Pharmacy Tech Jobs in Phoenix, IL

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About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship provides an entry point into a healthcare career through an “earn while you learn” training program recognized by ASHP and the Department of Labor. Training includes courses, learning activities, resources, and on-the-job experience intended to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and advancement in the pharmacy care industry. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and inventory, and delivers a positive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

  • Fluent in reading, writing, and speaking English, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

  • Six months of experience in a retail environment.
  • Prior work experience with Walgreens.
  • Good math skills for accurately counting, measuring, and weighing medications.
  • Good computer skills.
  • Knowledge of store inventory control.
  • PTCB certification.

Responsibilities

  • Engage customers and patients, offer assistance, resolve issues, answer questions, and model Walgreens customer-service practices.
  • Develop strong relationships with valuable customers.
  • Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company requirements.
  • Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
  • Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
  • Assist pharmacists with scheduling and maintaining workflow.
  • Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
  • Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
  • Register sales at the assigned cash register and collect and handle cash as required.
  • Help customers locate over-the-counter products when possible.
  • Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
  • Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
  • Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
  • Apply asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
  • May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
  • Support relationships with the local medical community through provider outreach and related activities.
  • Help maintain a pharmacy department that is adequately stocked, clean, neat, and orderly.
  • Comply with company policies and procedures and maintain respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
  • Attend manager-requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.

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