About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers foundational and advanced instruction, learning activities, resources, and on-the-job experience to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) certified and develop skills for a pharmacy career. Under the pharmacist’s direct supervision, the Pharmacy Technician assists in the practice of pharmacy in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations, and delivers a helpful customer experience. Technicians may also assist with clinical services, inventory, pharmacy workflow, and relationships with local healthcare providers.

Requirements

  • Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
  • Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

  • Six months of experience in a retail environment.
  • Prior work experience with Walgreens.
  • Good math skills for accurately counting, measuring, and weighing medications.
  • Good computer skills.
  • Knowledge of store inventory control.
  • PTCB certification.

Responsibilities

  • Assist the pharmacist in the practice of pharmacy and in other Pharmacy Department duties, following state and federal regulations and company policies.
  • Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
  • Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
  • Assist pharmacists with scheduling and maintaining pharmacy workflow.
  • Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
  • Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
  • Register sales on the assigned cash register and collect and handle cash as required.
  • Help customers locate over-the-counter products when possible.
  • Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
  • Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
  • Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
  • Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
  • May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
  • Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and other activities.
  • Keep the Pharmacy Department stocked, clean, neat, and orderly.
  • Follow company policies and procedures and maintain respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
  • Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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