Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•West Hartford, CT

15d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered service while assisting pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Its courses, learning activities, resources, and on-the-job experience are designed to prepare participants to become certified pharmacy technicians and earn a portable credential. Walgreens provides training and support, including pharmacy technology, to help employees develop their skills and careers. The role uses pharmacy systems to obtain patient and drug information and process prescriptions; supports prescription dispensing, pharmacy workflow, inventory, and related clerical and customer-service activities; and may assist with clinical services. Pharmacy technicians who are PTCB certified may also coach pharmacy technicians and cashiers in using pharmacy systems and registers. The position requires a flexible schedule that may include evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Must follow applicable state and federal regulations, the Pharmacy Code of Conduct, and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to support a positive customer experience.
Model and share customer-service practices, develop relationships with valuable customers, and assist customers in locating over-the-counter products when possible.
Assist the pharmacist in pharmacy practice under supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications; verify that the medicine is correct and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing-education credits, and maintain knowledge of healthcare and pharmacy developments.