Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Idaho Falls, ID

15d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists in providing patient-centered pharmacy care. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced learning, resources, and on-the-job experience to help participants pursue Pharmacy Technician Certification Board (PTCB) certification and build a career in health care. The role assists the pharmacist under direct supervision and in accordance with applicable laws and company policies, uses pharmacy systems to obtain patient and medication information and process prescriptions, and helps perform other Pharmacy Department duties. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy-system and register operations. The position delivers customer service, processes prescriptions and sales, supports pharmacy workflow and inventory, handles routine calls and clerical tasks, and may assist with clinical services and outreach to local health care providers. Technicians are expected to complete required training and maintain relevant certification or registration, continuing education, and current pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Must complete and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Work under pharmacist supervision and comply with applicable state and federal requirements and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state and federal regulations and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, resolve customer issues, answer questions, and provide a positive customer experience.
Assist customers with locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with Walgreens clinics and external providers.
Help maintain relationships with local health care providers and conduct outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in health care and pharmacy.