Personal Banker Jobs

About The Position

Requirements

• One year to three years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Must exhibit leadership, supervisory, and management skills.
• Must have good communication skills.
• 10-key calculator, typewriter, and keyboard skills.
• The person in this position needs to frequently move about inside the office to interact with associates or clients and access office machinery and file cabinets.
• The person in the position constantly operates a computer and other office productivity machinery, such as a calculator, photocopier, and printer.
• To comply with the letter and with the spirit of the bank's Code of Business Conduct and Ethics.
• To maintain the confidentiality of customer and any other sensitive information.
• To be punctual and have regular attendance.
• To maintain an excellent knowledge of financial services offered by the bank; to be knowledgeable of competitors' services.
• To produce assigned loan volume, in total dollars produced and overall loan portfolio balance.
• To meet goals in selling credit life and disability insurance on new and renewed loans.
• To provide friendly, prompt, professional and accurate service and support to all customers.
• To acquire and maintain a working knowledge of regulations and bank procedures.
• To comply with the provisions of the Bank Secrecy Act and other laws and regulations.
• To develop and maintain a positive and productive working relationship wth co-workers.
• To maintain a professional work environment and businesslike appearance at all times.
• To complete required training and undertake additional training as needed to increase job knowledge and maximize productivity.

Nice To Haves

• Float position requiring travel within Maury County.

Responsibilities

• Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve; explains services, sets up new accounts, certificates of deposit, IRAs; helps customers with electronic funds transfers; provides expertise on Internet banking products; responds to problems and directs customers to the appropriate person or team; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Perform teller duties as needed.
• Assists in taking consumer loan applications, entering data in loan system and help with closings.
• Has basic knowledge of the bank's consumer loan products and documents, consumer lending regulations, and bank consumer lending policies; is trained to help Relationship Managers process loans; helps to set up loan closings that are conducted in the branch.
• Identifies cross-sell opportunities and cross-sells services to customers.
• Performs a variety of miscellaneous duties including typing, filing, computer input, and answering the telephone.
• Work in the Contact Center as needed.
• Performs other duties as assigned.