Personal Banker

First American Bank•Naperville, IL

1d•Onsite

About The Position

The Personal Banker is a mid-level, non-exempt (hourly) position in the Retail Banking Department. The role serves the branch and provides professional customer service across Teller and Banker functions. It also acts as a needs-based sales role, requiring a thorough understanding of First American Bank’s retail banking products and services. The Personal Banker builds relationships with customers, identifies needs, presents tailored banking solutions, and works toward assigned sales goals. The role handles consumer and business deposit accounts, IRAs, teller transactions, loan applications and closings, customer service inquiries, and referrals to internal partners. It also supports branch operations, manages risk and compliance concerns, and may assist at other bank locations or participate in after-hours activities. The typical schedule is 36–40 hours per week, with shifts scheduled Monday through Friday between 8:00 a.m. and 6:00 p.m. and Saturday between 8:00 a.m. and 1:00 p.m. Additional hours may be required for phone queues, after-hours meetings, and call nights. Occasional travel to other First American Bank locations, functions, and training facilities is required.

Requirements

High school degree or equivalent required.
At least one year of personal banking, customer service, or sales experience required.
Ability to handle cash transactions and proficiency working with U.S. currency.
Professional communication skills, including the ability to adapt verbal messages to the audience and situation.
Ability to communicate clearly and succinctly in writing, including emails, letters, and electronic platforms, with professional spelling and grammar.
Professional demeanor, appearance, and presence appropriate to the banking environment.
Ability to maintain constructive working relationships with internal partners and take a solutions-focused approach.
Sound professional judgment balancing the interests of the organization and customers, and ability to use resources to mitigate risk.
Cold-calling sales ability with an assertive, positive, and persistent style.
Proficiency with Microsoft 365 products and applications, including preparing or reviewing documents, procedures, and reports.
Ability to learn new systems and applications and adapt responsibilities or workflows following system upgrades.
Ability to take loan applications and close loans; registration and maintenance with the Nationwide Mortgage Licensing System & Registry (NMLS) may be required.
Ability to work a typical 36–40 hour schedule during the stated weekday and Saturday hours, with additional hours as needed.
Ability to travel occasionally to other First American Bank locations, functions, and training facilities.

Nice To Haves

College degree in business or a related field.
Proven track record of sales experience.

Responsibilities

Build and retain relationships with new and existing customers by identifying needs and explaining personal banking products and services.
Prepare and deliver tailored sales presentations and help customers select suitable banking products and services.
Take Home Equity and other retail loan applications, close loans, and refer mortgage needs to internal partners.
Partner with Business Banking, Wealth Management, Treasury Management, and Merchant Services to promote their offerings.
Participate in outbound calling, local community events, and related activities to increase market awareness.
Meet or exceed assigned sales goals.
Manage the customer experience, resolve service issues, and address sensitive customer concerns through research, transaction review, and referrals to appropriate resources.
Use tools and customer data to provide tailored product and service recommendations.
Maintain a pipeline of conversations and opportunities with prospective and current customers.
Open, maintain, and close consumer and business deposit accounts and IRAs.
Determine required transaction documentation and assess whether the bank can act on a customer request.
Educate customers about online banking, mobile technology, and other servicing technology.
Participate in customer service phone queues, including researching issues, reviewing transactions, and redirecting customers as needed.
Provide teller services, including balancing a teller drawer, processing customer transactions and cash advances, depositing currency, and ordering coin.
Follow company policies and procedures and assist with branch opening and closing procedures as needed.
Identify transaction risks and escalate suspicious activity using compliance and fraud training.
Participate in internal audits and demonstrate knowledge of bank policies and procedures.
Maintain punctuality and travel occasionally to other bank locations, functions, and training facilities as required.