Personal Banker

PNC•Auburn, AL

8d•Onsite

About The Position

As a Personal Banker in PNC's retail organization, based in Auburn, Alabama, you acquire and deepen the branch customer base through proactive sales and service activities. You identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners to grow customers’ share of wallet, and position PNC solutions to drive revenue and customer loyalty. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. You drive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation during client interactions, leverage community and ecosystem partnerships to develop relationships, and educate customers about transaction-management options using technology, tools, and resources. You apply product and procedural knowledge to solve customer problems, follow policies and procedures, manage risk, and participate in accurate and efficient branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The posting lists no required degree, certifications, or language assessments. Candidates considered for the role are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to create customized customer solutions.
Ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment, and taking care to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law, depending on eligibility
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility