Personal Banker

PNC Bank•Columbus, IN

6d•Onsite

About The Position

As a Personal Banker in PNC's retail banking organization, you will be based at the Twenty-Fifth St branch in Columbus, Indiana. This in-office role focuses on acquiring and deepening branch customer relationships through proactive sales and service. You will identify opportunities to improve customers’ financial wellbeing, position PNC solutions, and collaborate with ecosystem partners to grow customer relationships, revenue, and loyalty. The position also contributes to daily branch operations and manages risk by following policies and procedures.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrated customer focus, including aligning business decisions with customer needs and creating customized customer solutions.
Ability to assess and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Apply heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service