Personal Banker

PNC Bank • Rutherfordton, NC

9d • Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Rutherfordton, North Carolina, you will acquire and deepen the branch customer base through proactive sales and service activities. You will identify opportunities to improve customers' financial wellbeing, collaborate with ecosystem partners to grow their share of wallet, and position PNC solutions to drive revenue and customer loyalty. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

You will conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation during customer interactions, use community and ecosystem partnerships to develop relationships, and educate customers on technology and resources for managing financial transactions. The role also includes resolving customer problems, adhering to policies and procedures to manage risk, and completing daily branch operations accurately and efficiently.

Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience is required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No degree or certification is listed as required. Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits, subject to eligibility. Options for full-time employees include medical and prescription drug coverage, dental and vision options, life and disability insurance, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child and elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives. Paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.

Requirements

• Typically requires an associate degree or equivalent, as well as related experience or product knowledge.
• Typically requires 3 or more years of experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
• Demonstrate knowledge, skills, and abilities appropriate for the role.
• Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
• PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers' financial wellbeing and manage their experience.
• Collaborate with ecosystem partners to grow customers' share of wallet and acquire, expand, and retain relationships.
• Position PNC solutions to drive new revenue and customer loyalty.
• Conduct proactive sales conversations, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
• Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Backup child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 and 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree