Personal Banker I - Floater

Frost Bank•Richardson, TX

17d

About The Position

As a Personal Banker I, you are often the first point of contact for customers and set the standard for their banking experience. You provide coverage in personal banking and teller services, help customers with deposits, loans, service needs, and account maintenance, and build trusted relationships with clients. The role calls for empathetic problem-solving, sound judgment, integrity, and a commitment to helping customers with their financial needs. You also handle teller transactions, maintain and settle cash, manage risk, and complete training to stay current on banking policies and regulations.

Requirements

Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.
Availability Monday–Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.

Nice To Haves

Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money while building trust.

Responsibilities

Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers on deposits and loans, and support service and account-maintenance needs.
Use sound judgment and act with integrity in customer interactions.
Provide teller services, including deposits, payments, and check cashing, in accordance with bank policies and procedures.
Maintain cash on hand and complete daily settlement of teller cash and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies.
Develop relationships with clients and serve as a trusted point of contact.
Provide advice and guidance to support customers on their financial journeys.
Act with Integrity, Caring, and Excellence to achieve all-win outcomes.