Personal Banker I - Floater

Frost Bank • Mason, TX

7h

About The Position

The Personal Banker I - Floater serves as a first point of contact for customers and helps deliver a relationship-focused banking experience. The role provides coverage for both personal banking and teller services while meeting consumer banking performance standards. Personal bankers educate and advise customers about deposits and loans, assist with service and account maintenance issues, build customer relationships, and provide guidance throughout customers’ financial journeys.

The position also provides teller services in accordance with bank policies and procedures, maintains cash and completes daily teller settlements and transaction proofing, and manages risk through loss-prevention practices. Team members attend teller and personal banking training to stay current on relevant information, policies, laws, regulations, and Bank Secrecy Act policies. The role emphasizes integrity, caring, sound judgment, and excellence in customer interactions.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Availability Monday–Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud and protecting customers’ money while building trust.

Responsibilities

• Provide coverage for personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service or account maintenance needs.
• Use sound judgment and act with integrity in customer interactions.
• Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
• Maintain proper cash on hand and complete daily settlement of teller cash and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to stay current with information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients and serve as a point of contact.
• Provide advice and guidance to help customers along their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed