Personal Banker - W Van Buren St.
About The Position
STAR Financial Bank is hiring a Personal Banker to provide banking services and personalized solutions to customers. The position is onsite and does not allow remote work. It requires approximately 38.5 hours per week, scheduled between 8:30 a.m. and 5:15 p.m. Monday through Friday, plus a rotating Saturday shift from 8:45 a.m. to 12:15 p.m. Employees scheduled on Saturday receive a shortened workday that week. Assignments or training may take place at locations such as Marion, Fishers, and Fort Wayne. Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.
Requirements
- Ability to identify and recommend customer solutions.
- Ability to provide superior customer service.
- Strong attention to detail and accuracy in processing.
- Strong organizational skills.
- Strong oral and written communication skills.
- Strong critical-thinking and problem-solving skills.
- Ability to perform required duties and stay current on product and service offerings.
- Ability to align with STAR’s Core Values and Brand Behaviors.
- Proficiency in computer skills, including Windows-based systems.
Responsibilities
- Process and validate financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records.
- Communicate with customers and potential customers to understand their needs and recommend suitable bank products and services.
- Accept loan, credit card, and other payments.
- Balance and maintain a cash drawer accurately.
- Provide superior customer service.
- Initiate new accounts.
- Evaluate and respond promptly to customer issues, resolving them directly or referring them to the appropriate source.
- Provide customers with account-based information and assist with other services.
- Maintain and update knowledge of bank products, services, and procedures.
- Adhere to and apply operational policies and procedures.
- Complete annual compliance training.
- Complete certification requirements for progression to Personal Banker II.
Benefits
- Affordable medical, vision, and dental coverage
- Flexible dependent care account
- Health savings account with employer contributions
- Prescription drug plan
- Employee wellness initiatives covering physical, mental, and financial wellness
- Health management reimbursement program
- Short-term and long-term disability coverage
- Life insurance
- Tuition reimbursement
- Competitive pay and bonus program
- 401(k) with employer match
- Generous paid time off, including 11 1/2 holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
