PERSONAL BANKER - W VAN BUREN ST.

STAR Financial Bank•Columbia City, IN

2d•Onsite

About The Position

STAR Financial Bank is hiring a Personal Banker for its W Van Buren St. location. The role provides in-person banking service and is part of a workplace model that does not allow remote work. Personal Bankers process financial transactions, support customers with account-related services, identify customer needs, and recommend appropriate bank products and services. Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements. The position requires approximately 38.5 hours per week, scheduled between 8:30 a.m. and 5:15 p.m., Monday through Friday, with a rotating Saturday shift from 8:45 a.m. to 12:15 p.m. Employees scheduled to work Saturday receive a shortened workday that week. Assignments or training sessions may take place at locations such as Marion, Fishers, and Fort Wayne.

Requirements

Ability to identify and recommend customer solutions.
Ability to provide superior customer service.
Strong attention to detail and accuracy in processing.
Strong organizational skills.
Strong oral and written communication skills.
Strong critical-thinking and problem-solving skills.
Ability to perform required duties and stay current on product and service offerings.
Ability to align with STAR’s Core Values and Brand Behaviors.
Proficiency in computer skills, including Windows-based systems.
Selected candidates must complete all certification requirements to become a Personal Banker II after 90 days of employment.

Responsibilities

Process and validate financial transactions, including accepting and dispensing cash and cashing checks and other instruments, while maintaining accurate records.
Communicate with customers and potential customers to gather information about their needs and recommend suitable STAR products and services.
Accept loan, credit card, and other payments.
Accurately balance and maintain a cash drawer.
Provide superior customer service.
Initiate new accounts.
Evaluate and respond to customer issues in a timely manner, either directly or by referring them to the appropriate source.
Provide customers with account-based information and assist with other services.
Maintain and update knowledge of bank products, services, and procedures.
Follow and apply operational policies and procedures.
Complete annual compliance training.