Personal Banker

KeyBank•Canandaigua, NY

18d•Onsite

About The Position

The Personal Banker engages clients in deeper conversations to uncover financial needs and provide guidance and solutions that support financial wellness, both in person and through proactive calling. As part of the branch team, this role attracts new clients and develops and expands relationships with existing clients according to their financial goals. The position calls for a client-first, sales-driven, self-motivated, and competitive individual who works effectively with teammates and communicates with confidence. The Personal Banker opens personal and business accounts and recommends relevant products and services, including consumer checking, small-business and other deposit products, home equity, unsecured lending, and certificates of deposit. The role partners with branch teammates and other lines of business to acquire clients and deepen existing relationships, supports branch operations and teller-line transactions as needed, and follows operational, risk, security, audit, and documentation procedures. Saturday work is required as directed by management. The position is based in a branch in Canandaigua, New York, and requires routinely and frequently operating a motor vehicle with a valid driver’s license. The role requires at least one year of experience developing customer relationships, achieving sales goals, and building referral sources; understanding of consumer credit; foundational sales and service skills; and working knowledge of PCs and digital technology. A high school diploma, GED, or equivalent business experience is required; a bachelor's degree is preferred. The position offers an hourly base rate of $20.67 to $31.25, with additional incentive compensation that may include production, commission, and/or discretionary incentives.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Microsoft Office products, including Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients on KeyBank digital platforms and capabilities.
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Ability to stand for prolonged periods, use hands frequently to manipulate or grasp objects, communicate face to face and by phone, bend occasionally, reach forward frequently, and lift 1–10 pounds frequently and up to 30 pounds occasionally.
Strong work ethic and high integrity.
Excellent time-management skills.
Strong verbal and non-verbal communication skills.
Ability to handle cash transactions accurately and efficiently.

Nice To Haves

Bachelor's degree.
Experience interacting with small-business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary License

Responsibilities

Provide a strong client experience and engage clients and teammates attentively.
Identify financial wellness opportunities during in-person and phone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals.
Open personal and business accounts and recommend appropriate banking products and services.
Develop partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
Perform other duties as assigned.