Personal Banker Jobs

About The Position

Requirements

• High school diploma or GED.
• At least one year of financial services industry experience.
• Bilingual proficiency in English and Spanish.
• Demonstrated ability to retain and apply detailed procedural and regulatory information.
• Strong attention to detail, accuracy, and accountability.
• Ability to learn and adapt to new information, procedures, and technology platforms.
• Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.

Nice To Haves

• Bachelor’s degree in business, marketing, or a related field.
• Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

• Create a welcoming environment and communicate professionally and effectively with customers and team members.
• Deliver high-quality customer service and use critical thinking and problem-solving skills to identify or resolve customers’ financial needs.
• Complete account documentation, disclosures, and regulatory requirements accurately and in accordance with policy, including BSA and CIP requirements.
• Follow procedural controls, internal controls, security requirements, and audit standards to mitigate risk.
• Open new accounts and credit cards, process customer transactions, and cross-sell bank products and services, including self-service banking options.
• Contribute to banking center and individual sales and referral goals by referring customers to bank business partners for more complex needs, including commercial lending, mortgage, insurance, investments, Merchant Services, Wealth Management, or Treasury Management.
• Assist the teller line as needed to maintain service flow.
• Participate in job-specific and other bank training programs, including mandatory regulatory compliance training.
• Maintain knowledge of risk controls and loss prevention, and report suspicious or unusual customer activity in accordance with bank policy.
• Maintain knowledge of and comply with applicable federal and state laws, regulations, and bank policies and procedures, including BSA, OFAC, the USA PATRIOT Act, CIP, and AML requirements.
• Perform other related duties as assigned, including cross-training or rotating between banking centers as needed.
• Maintain punctuality and regular attendance, follow break requirements, and notify management of absences or tardiness.