Personal Banker I

LONE STAR NATIONAL BANK•Rio Grande City, TX

7d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs, including opening accounts and processing transactions, while ensuring that documentation and regulatory requirements are completed accurately. The role emphasizes operational execution, compliance, risk mitigation, and service quality, applying sound judgment within established guidelines and supporting consistent branch operations. The position provides customer service across account opening, credit cards, transactions, and bank products and services. It contributes to banking center and individual sales and referral goals by cross-selling and referring customers with more complex needs to appropriate bank business partners. The Personal Banker also assists the teller line as needed, participates in required training, maintains knowledge of controls and regulations, and may rotate between banking centers or cross-train in other departments as business needs require. The position reports to the Banking Center Manager and does not oversee other positions. Alternate work arrangements, including telecommuting and working from home, are not permitted.

Requirements

High school diploma or GED.
At least one year of financial services industry experience.
Bilingual in English and Spanish.
Ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver high-quality customer service and use critical thinking and problem-solving to identify or resolve customers’ financial needs.
Complete account documentation, disclosures, and regulatory requirements, including BSA and CIP, accurately and in accordance with policy.
Follow procedures and internal controls, security requirements, and audit standards to support compliance and mitigate risk.
Open new accounts, process transactions, provide credit cards, and cross-sell bank products and services, including self-service banking solutions.
Contribute to banking center goals and individual sales and referral goals by cross-selling and referring customers with complex needs to bank business partners.
Assist the teller line as needed to maintain service flow.
Participate in job-specific and other required bank training programs.
Maintain current knowledge of internal risk controls and loss prevention, and report suspicious or unusual customer activity according to bank policy.
Comply with applicable federal and state laws, regulations, bank policies, procedures, and internal audit controls, including BSA, OFAC, USA PATRIOT Act, CIP, and AML requirements.
Perform other related duties as assigned, including cross-training across departments and rotating between banking centers as needed.
Attend scheduled mandatory training and complete applicable online regulatory compliance courses.
Maintain punctuality and regular attendance, follow workplace attendance procedures, and be ready to work at the start of each workday.