Personal Banker - University

Truliant Federal Credit Union•Charlotte, NC

About The Position

The Personal Banker supports Truliant’s mission of improving members’ lives by providing service, guidance, and straightforward financial solutions. The role engages members to understand their financial needs and goals, recommends products and services, processes accounts and transactions, and helps members manage their finances. It also supports branch goals for member service, lending, deposits, growth, and referrals while maintaining compliance, confidentiality, and fraud-prevention standards.

Requirements

National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.
Sound understanding of standard concepts, practices, procedures, regulations, and compliance in financial services.
Excellent verbal and written communication skills in English.
Good arithmetic skills.
Basic personal computer skills.
Knowledge of advanced products and services.
Proficiency in service recovery concepts to enhance member satisfaction.
Understanding of basic concepts and principles of credit underwriting.
Obtain a Notary appointment within three months.
Attend Branch Lending Training within three months.
Detail-oriented and well organized.
Flexible and able to shift resources and priorities as required.
Able to complete assignments with minimal supervision.
College degree or equivalent experience required.
Occasional standing, walking, and bending; ability to sit at a desk for moderate periods and use a computer.
Ability to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds.

Nice To Haves

At least three years of related experience in retail or financial services.
Previous sales and lending experience.
Previous lending experience.

Responsibilities

Engage members in conversations, conducting quality guidance and credit reviews to identify financial needs and goals.
Refer members to other business units, including Business Services, Mortgage, and Truliant Financial Advisors.
Process account opening and maintenance, loan applications, and member transactions accurately and efficiently.
Follow Credit Union member service standards and resolve issues at first contact when possible.
Execute the Branch’s plan and support goals for member service scores, loan and deposit production, new member growth, and referrals.
Educate members about products, services, and technology tools that can support their financial goals and banking experience.
Make outbound sales and service calls to member-owners.
Use member relationship tools to record and enhance interactions.
Manage loan and deposit pipelines, follow up promptly, and cultivate leads.
Provide information and process loan requests across loan products, including mortgages and business service loans, and review members’ credit needs for further opportunities.
Understand IRA processes and products, and open and maintain IRA accounts.
Follow Truliant policies, security and fraud-prevention requirements, company decisions, and goals.
Maintain integrity and confidentiality when handling member accounts and represent Truliant professionally.
Research and resolve account issues, escalating when necessary.
Assist with member service on the Teller line when needed.
Assist with other tasks and projects as assigned.