Personal Banker University and Gilbert

Wells Fargo•Mesa, AZ

10d•Onsite

About The Position

Wells Fargo is hiring an Associate Personal Banker (SAFE) for its National Branch in Mesa, Arizona. In this frontline role, the banker builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach. They learn about customers’ goals and connect them with relevant banking products, services, and digital tools to help them manage their finances. The role supports account openings, service requests, and credit applications, and works with branch teammates to deliver a consistent, high-quality customer experience. It combines customer service and relationship building with branch growth, cash handling, and adherence to risk controls and operational standards. Wells Fargo provides training and coaching to support career growth and mobility. SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date. Loan originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply. This position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan originators must meet LO/CFPB requirements and Wells Fargo policies concerning financial responsibility, character, fitness, and criminal background.
Follow applicable risk and compliance programs, policies, and procedures; identify and escalate risk concerns.
This position is not eligible for visa sponsorship.

Nice To Haves

Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by phone, email, or other channels to strengthen relationships and identify opportunities to support customer needs.
Comfort using digital tools and technology, learning new systems quickly, and guiding customers in adopting useful capabilities.
Ability to identify customer needs and connect customers with suitable solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience.
Ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

Build customer relationships through proactive conversations that support financial well-being and engagement.
Understand customer needs and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
Support everyday banking needs, including opening accounts, handling service requests, and assisting with credit applications.
Handle cash and perform teller-line activities, processing transactions accurately while following compliance and operational standards.
Use and adopt digital tools and technologies to enhance the customer experience.
Provide accurate, compliant service and exercise sound judgment within defined risk controls.
Coordinate with branch teammates and hand off customers to licensed bankers or other specialists when appropriate.
Support branch operations by flexing between cash handling and customer banking activities, including account openings and ongoing account support.
Work a schedule that includes Saturdays.