Personal Banker - University

Truliant Federal Credit Union • Charlotte, NC

4d

About The Position

Truliant is hiring a Personal Banker to help members manage their finances and achieve their financial goals. The role engages members in conversations, conducts guidance and credit reviews, provides information about financial products and services, and identifies referrals to other business units. It processes account openings and maintenance, loan applications, and transactions while ensuring high-quality member service, first-contact problem resolution, and compliance with security and fraud-prevention requirements.

The Personal Banker helps execute branch goals for member service, lending and deposit production, membership growth, and referrals. The role manages loan and deposit pipelines, makes outbound sales and service calls, uses member relationship tools, and researches and resolves account issues. It also supports members with IRA products and accounts and may assist with member service on the Teller line. The position requires an NMLS registration, a notary appointment within three months, and attendance at Branch Lending Training within three months.

Requirements

• NMLS registration under the SAFE Act of 2008 is required.
• Sound understanding of standard concepts, practices, procedures, regulations, and compliance in financial services.
• Excellent verbal and written communication skills in English.
• Good arithmetic skills.
• Basic personal computer skills.
• Knowledge of advanced products and services.
• Proficiency in service-recovery concepts to enhance member satisfaction.
• Understanding of basic credit-underwriting concepts and principles.
• Notary appointment required within three months.
• Must attend Branch Lending Training within three months.
• Detail-oriented and well organized.
• Flexible and able to shift resources and priorities as required.
• Able to complete assignments with minimal supervision.
• College degree or equivalent experience required.
• Able to perform occasional standing, walking, and bending; sit at a desk for moderate periods and use a computer; and lift or move up to 5 pounds moderately and up to 10 pounds occasionally.

Nice To Haves

• A minimum of 3 years of related experience in retail or financial services preferred.
• Previous sales and lending experience preferred.
• Previous lending experience preferred.

Responsibilities

• Engage members in conversations and conduct quality guidance and credit reviews to identify their financial needs and goals.
• Identify and make referrals to other business units, including Business Services, Mortgage, and Truliant Financial Advisors.
• Process account openings and maintenance, loan applications, and member transactions accurately and efficiently.
• Follow Credit Union member service standards and provide first-contact problem resolution.
• Execute the branch plan and support goals for member service scores, loan and deposit production, new member growth, and partner-line referrals.
• Educate members about available products and services and assist them in establishing products and services that meet their financial goals.
• Help members make financial services more convenient, including educating them about available technology tools.
• Make outbound sales and service calls to member-owners.
• Use member relationship tools to record and enhance member interactions.
• Manage loan and deposit pipelines, follow up promptly, and cultivate leads.
• Provide information and process requests for loan products, including mortgages and business service loans, and review credit needs for further loan opportunities.
• Understand IRA processes and products and open and maintain IRA accounts.
• Follow Truliant policies and support company decisions and goals professionally.
• Follow security and fraud-prevention requirements and protect member confidentiality.
• Adapt to changing member and community needs and represent Truliant with integrity and professionalism.
• Research and resolve account issues, escalating when necessary.
• Assist with member service on the Teller line when needed and complete other assigned tasks and projects.

Benefits

• No-cost employee medical, dental, and vision coverage
• Prescription benefits, including mail order
• Paid holidays and paid time off
• 401(k) plan with contribution matching
• Paid community involvement volunteer hours
• Paid group life insurance
• Teammate loan discounts
• Tuition reimbursement
• Short- and long-term disability
• Health and wellness program
• Teledoc physician video conferencing
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program
• Medical flexible spending account
• Dependent care flexible spending account

What This Job Offers

• Job Type: Full-time