Patient Representative Jobs

About The Position

Requirements

• High School graduate or GED certificate
• Three to six months related experience and/or training
• Knowledge of patient registration procedures and documentation.
• Receptionist skills.
• Demonstrates knowledge of applicable FCCH patient-related forms and programs.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Knowledge of planning and scheduling techniques.
• Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs.
• Ability to analyze and solve problems.
• Skill in the use of personal computers and related software applications.
• Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
• Ability to maintain quality, safety, and/or infection control standards.
• Basic knowledge of general office procedures to include filing, copying, and faxing.
• Ability to use a multi-line telephone to schedule appointments.
• Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
• Ability to work on multiple tasks within established deadlines.
• Ability to work under the direction of a supervisor and follow instructions for work completion.
• Ability to take the initiative to resolve patient concerns and problems.
• Able to work well with diverse groups of people.

Nice To Haves

• Bi-lingual English/Spanish

Responsibilities

• Greet new and returning patients and clients entering the health center and check them in for scheduled and walk-in appointments.
• Update patient records to verify contact information.
• Greet other visitors to the health center and direct them to the appropriate offices or individual staff.
• Provide general information to patients concerning functions of FCCH.
• Answer the telephone and connect callers to the appropriate offices or individual staff.
• Schedule new office appointments and return appointments.
• Pull and file medical charts when necessary.
• Meet with patients to collect required personal, health, and insurance information for the permanent patient record.
• Enter accurate patient data into the computer system on a daily basis.
• Collect patients’ copay/coinsurance/deductible visit deposit at time of service.
• Keep accurate, balanced, locked cash bag/box, and be personally responsible for any imbalance in the daily reconciliation of cash receipts.
• Verify insurance eligibility for Medicaid, Medicare, and third-party payors.
• Verify personal income according to established guidelines for all patients.
• Follow appropriate computer downtime procedures.
• Scan patient registration documents as directed.
• Perform other duties as assigned.