Patient Access Representative

CHI St. Alexius Bismarck • Bismarck, ND

37d • $17 - $24

About The Position

The Patient Access Representative helps patients and healthcare teams navigate registration and admitting so patients can receive timely, seamless care. The role performs patient registration and admitting functions across assigned hospital access points, ensuring demographic and insurance information is accurate and current. It uses multiple hospital systems to manage scheduling and documentation, identifies and resolves data discrepancies, and maintains privacy and regulatory compliance while providing compassionate, relationship-based care in a fast-paced environment.

Responsibilities include registering patients and documenting information in the EHR; managing appointments and processing medical records and registration documents; communicating financial responsibilities, providing cost estimates, and collecting payments; assisting patients by phone and in person and escalating complex issues; collaborating with the team to meet service standards; and providing cross-functional coverage as needed.

Requirements

• High school diploma or GED.
• Basic administrative and computer skills, including reception, telephone answering, basic knowledge of computer software such as Microsoft Word, email, and Excel, and data entry.
• Ability to provide patient care or operate equipment that touches a patient.

Nice To Haves

• One year of relevant healthcare experience, preferably in a patient access setting.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Experience or knowledge of real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access points, including demographic entry, insurance verification, and EHR documentation.
• Manage patient appointments and ensure medical records and registration documents are scanned, indexed, and processed according to organizational standards.
• Explain patient financial responsibilities using established scripts, provide cost estimates, and collect payments at the time of service.
• Provide support by phone and in person, resolve routine registration or insurance discrepancies, and escalate complex issues as needed.
• Use multiple software systems to maintain workflow productivity and participate in team meetings and huddles to meet service standards.
• Follow HIPAA and privacy regulations, maintain a professional and patient-centered environment, and provide cross-functional coverage as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED