Patient Services Representative
Family Health Center • Worcester, MA45d • $18 - $19 • Onsite
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Patient Services Representative
Family Health Center•Worcester, MA
•$18 - $19•Onsite
About The Position
The Patient Services Representative acts as a resource to the assign Patient Services Team Lead. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.
Requirements
- High School / GED required.
- Demonstrated customer service skills.
- Accurate data entry skills.
- Bilingual English/Spanish required, or as needed to support other health center languages.
Nice To Haves
- Two to four years college or a combination of education and relevant work experience preferred.
- Two years relevant work experience preferred.
- Medical Office Administration certificate strongly preferred.
Responsibilities
- Assist patients by accurately verifying and updating demographics and insurance information.
- Handle co-pays.
- Schedule, reschedule, and cancel appointments.
- Check patients in and out.
- Provide patient education material.
- Resolve tasks from medical providers.
- Scrub schedules.
- Ensure patient waitlist is updated in a timely manner.
- Ensure efficient patient flow is followed.
- Provide consistent high-quality service.
- Problem-solve.
- Deescalate issues or concerns.
- Establish communication with medical teams for the purpose of patient satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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