Patient Coordinator Jobs

About The Position

Requirements

• High School diploma or equivalent is required.
• 2 years’ office experience is preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.
• Team player with an enthusiastic and positive attitude

Responsibilities

• Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
• Successfully utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients through identified sources.
• Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
• Verify patient eligibility, submit insurance claims.
• Manage process until claim is funded.
• Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
• Maintain a clean and welcoming office and work environment.