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Patient Care Technician

Schuylkill•Allentown, PA
•Onsite

About The Position

The Patient Care Technician (PCT) provides designated direct and indirect patient care activities under the direction and supervision of licensed clinical team members. The role is committed to patient- and family-centered care and addresses the physiological, emotional, and social needs of diverse patients. The PCT may collaborate with clinical departments and designated staff at a patient's site to facilitate telehealth encounters between patients and providers. This onsite position is based at Lehigh Valley Hospital–Cedar Crest and works two night shifts (1900–0730) per week, including every third weekend and rotating holidays.

Requirements

  • High school diploma or GED.
  • Knowledge of medical terminology, patient care needs, and the PCT's role on the interprofessional team.
  • Ability to complete delegated tasks within the scope of the role.
  • Knowledge of personal care and hygiene and ability to apply it to patients' daily needs.
  • Knowledge of risks faced by patients in a healthcare environment and ability to take steps to reduce those risks.
  • Ability to convey respect and collaborate with each patient, family, and designated care partner.
  • Knowledge of people from diverse backgrounds and ability to convey respect and connect effectively.
  • Understanding of effective communication concepts, tools, and techniques, including the ability to transmit, receive, and accurately interpret information and needs through appropriate communication behaviors.
  • Basic Life Support (BLS) certification from the American Heart Association upon hire.
  • Ability to lift and carry 40–50 pounds; examples include pushing or pulling patients on beds or stretchers, requiring 29 pounds of push force, and lateral transfers involving up to 50 pounds of the patient's weight.
  • Ability to stand and walk frequently to continuously; patient transporters may walk 8–10 miles per shift.
  • Patient care providers may need to kneel, bend, squat, and perform CPR.
  • LVHN colleagues must successfully complete LVHN's inexperienced technical partner course.

Responsibilities

  • Communicate with and support the interprofessional team, patients, families, and designated care partners.
  • Perform validated and designated direct and indirect patient care activities under the direction of licensed clinical team members.
  • Promote and maintain a safe patient care environment.
  • Help maintain supplies and equipment for efficient unit operations.
  • Conduct patient rounds as assigned, anticipate patient needs, and promptly respond to patient call lights or pages.
  • May serve as a virtual safety associate as needed based on campus needs.
  • When required, facilitate clinical exams under the direction of a distant provider, using necessary peripheral devices, video conferencing equipment, and software to support a comprehensive virtual care encounter.
  • Use partnership-oriented language to engage patients and families in their health and care.

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