Patient Care Technician

Kroger•Cincinnati, OH

19d

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) helps maximize patient flow through the clinic while providing a strong patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The PCT helps maintain a safe, quality-based, survey-ready healthcare environment; welcomes and assists patients and potential patients; maintains clinic cleanliness and organization; manages registration, identity verification, payment, insurance information, records, waiting-room flow, and patient communications; and supports clinic preparation and supply handling. In designated clinics, staff members with completed competencies obtain vital signs and patient histories and enter them into the EHR. Advanced PCTs who have completed required competencies may assist providers with specimen collection and report negative lab results to patients as directed and within company protocols. Float staff travel to designated clinics within a specified geographic area. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment as required for Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize the clinic daily, including taking out trash, logging and storing supply orders, cleaning floors under counters and around furniture, cleaning examination rooms after visits, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions regarding the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Complete patient registration and place patients in the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Determine and explain available payment methods, including prompt pay, voucher system, and accepted insurance plans; collect payments and record them in the EHR.
Collect insurance information when applicable and record payments in the EHR.
Scan appropriate documents or alert the provider when scanning is required from them.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient histories and enter the information in the EHR after completing required competencies.
Continue processing waiting patients according to appropriate clinic flow.
Guide waiting patients and potential patients regarding registration, wait times, services that may be rendered, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If working as a float, travel to designated clinics within a specified geographic area.
As an Advanced Patient Care Technician with required competencies, assist the provider within company protocols to obtain ordered specimens for testing and report negative lab results to patients as directed by the provider.
Perform the essential job functions with or without reasonable accommodation.