Paralegal Jobs

About The Position

Requirements

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Client-focused mindset with strong interpersonal skills
• Ability to handle confidential and sensitive information with discretion
• Working knowledge of legal processes and documentation
• Proficiency in Microsoft Excel and experience with Collection Master (CLS) or similar case management/database systems
• Ability to collaborate effectively across team
• 2+ years of experience in a legal, banking, collections, or business environment
• Prior client service experience required

Nice To Haves

• Paralegal experience or background preferred
• Experience in collections or financial services is a plus

Responsibilities

• Serve as the primary point of contact for client escalations and inquiries
• Communicate with clients regarding case status, documentation, and timelines
• Coordinate with legal, compliance, and operations teams to resolve issues
• Review, route, and track legal documents (e.g., complaints, motions, court orders)
• Monitor escalated matters through resolution, maintaining accurate records and audit trails
• Ensure timely, professional, and compliant responses to all inquiries
• Prioritize and manage daily workflow to meet deadlines
• Assist in drafting client communications, reports, and summaries
• Transmit legal documents and correspondence to clients
• Provide regular updates on task status and escalating issues as needed
• Support continuous improvement efforts related to client service and escalation processes
• Stay current on state-specific legal requirements and procedure

Benefits

• Competitive base pay
• Paid Time Off (PTO)
• Paid Holidays
• Comprehensive health, dental, vision, and life insurance
• Short-Term Disability
• 401(k) retirement plan
• Profit sharing
• Professional growth and advancement opportunities