Owner Operator Jobs

About The Position

Requirements

• High school diploma or general education degree (GED), or equivalent combination of education and experience.
• Two or more years of related catering/event sales experience in a similar sized hotel/resort or winery operation.
• Ability and experience in successfully selling and working in a high volume, time sensitive environment.
• Ability to learn, follow and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria.
• Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
• Requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions.
• Must be able to create and effectively provide sales presentations and materials to potential customers.
• Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel.
• Position requires working from property location.
• Must maintain a clean appearance and professional demeanor.

Nice To Haves

• Bachelor’s degree in Hospitality desired.
• Experience working with multi-cultural weddings or events desired.
• Knowledge of cost control measures (i.e. labor, food and beverage and materials) involved with events and meetings desired.
• Possess solid knowledge of hotel service standards, guest relations and etiquette.
• Proficiency with DELPHI preferred.

Responsibilities

• Actively solicits new business opportunities through prospecting new customers (including groups, travel managers, travel agents and consumers).
• Uses network channels to open doors to new customers.
• Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel.
• Researches information on market and trends and the clients supporting those markets locally.
• Actively participates in industry related organizations.
• Attends trade shows, community events and industry meetings to develop business.
• Participates in Sales blitzes.
• Makes onsite and field presentations to prospective clients.
• Participates in pre-event meetings, training and other sales-related meetings as required.
• Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service.
• Analyzes requirements of business opportunities.
• Researches and maintains knowledge of market trends, competition and customers.
• Responds to RFP’s.
• Outlines available hotel space, menus and facilities.
• Quotes prices.
• Meets with clients and hotel department managers to plan function details, space requirements, food service and decor.
• Prepares correspondence to customers, internal booking reports and client data.
• Maintains detailed information about clients/prospective clients and enters data into property's computer systems.
• Attends Business Review Meetings.
• Researches new companies.
• Creates and implements direct mailing campaigns.
• Attends training.
• Makes presentations.
• Conducts familiarization trips.
• Participate in local community to develop business.
• Responds to guest inquiries and coordinates special arrangements and requests.
• Resolves guest complaints within scope of authority, otherwise refers the matter to upper management.
• Notifies supervisor and/or Security of all unusual events or circumstances.
• Achieves or exceeds sales goals by effectively selling the public space, food and beverage, and function planning services of the property.
• Establishes new client relationships and maintains existing relationships to maximize revenue.