IT Operations Analyst
Ecolab • Eagan, MN102d
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IT Operations Analyst
Ecolab•Eagan, MN
About The Position
Ecolab is seeking an IT Operations Analyst to lead incident response and drive service restoration across critical technologies and business services. This role partners closely with operations, engineering, and leadership teams to coordinate communications, manage escalations, and improve incident management practices.
Requirements
- Bachelor's degree
- 2 years’ experience in a monitoring and escalation role
- ServiceNow experience
- Experience with event/monitoring and collaboration tooling, including SolarWinds, ThousandEyes, and xMatters
- No Immigration Sponsorship available
Nice To Haves
- 5 years of Major Incident Management experience
- 5 years of ServiceNow experience
- 5 years of experience with event management and monitoring practices
- 5 years of SolarWinds, ThousandEyes and xMatters experience
- Experience leading major incidents, including facilitation, decision support, and stakeholder communications
- Demonstrated leadership skills, including driving alignment across teams during high-severity events
- Experience contributing to knowledge management (runbooks, knowledge articles, and process documentation)
Responsibilities
- Own and lead Major Incident Management (MIM) bridge calls from detection through resolution.
- Coordinate triage, assignment, and escalation across technical teams to restore service quickly and safely.
- Manage stakeholder communications, including status updates, timelines, and impact summaries.
- Leverage monitoring and event management tooling to identify, correlate, and track incidents (e.g., SolarWinds, ThousandEyes).
- Use ServiceNow to create, manage, and report on incidents, major incidents, and related records.
- Support knowledge management by ensuring timely creation and maintenance of runbooks and knowledge articles.
Benefits
- Exposure to work with support global teams (Network, Server, Application)
- Great work environment with a diverse team.
- Exposure to team leadership, application ownership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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